Pet Care Services

Pet Care through Bright Horizons Back-Up Care™ provides access to pet care support during a lapse or breakdown in normal care arrangements.

Benefit Details

Register and Reserve Pet Care by visiting:
Username: VerizonIBEW | Password: Benefits4You

Pet Care is a service available through your Bright Horizons Back-Up Care benefit that allows you to access pet care services through a partnership with Rover. Rover's services currently include:

  • Dog walking
  • Cat drop-ins
  • Overnight boarding
  • Pet sitting

Yes, because you will request the Rover coupon code for Pet Care use through the back-up care site. Log in or create an account at to access this program.

You will exchange 8 hours of back-up care to receive a $150 credit to use on Rover.

The exchange on Rover varies based on service needed. Here's a breakdown for what you can get for your $150 credit:

Boarding2.9 days
Dog Walking6.5 walks
Doggy Daycare4.3 days
Drop-in5.0 days
House Sitting2.3 days

Once your back-up care use has been exchanged and applied to your Rover account, your $150 credit will be available to use on services until you reach a $0 balance. You can exchange additional hours of back-up care on your Bright Horizons Back-Up Care account. The number of hours available for Pet Care exchange varies. Please see your back-up care account details to learn more.

It doesn’t cost you anything! Through a simple exchange, you can access the $150 credit to use on the Rover site. Tips can be provided to the caregiver at the user's discretion.

No. Unfortunately, exchanges for Pet Care credit can only be submitted through the back-up care

Yes. The code you will receive through the back-up care site will expire 90 days from the date of issue. Once you have setup and added the coupon code ($150 exchange) in your Rover account, the credit does not expire.

When you request Pet Care through the back-up care site, you effectively “trade” a use of back-up care for Pet Care. At that point, the $150 coupon with Rover is credited and cannot be cancelled. Your coupon value does not expire once setup in your Rover account. Each sitter has a different cancellation policy. To learn more, visit Rover's sitter cancellation support page.